Accessibility Statement
Last updated: 5 June 2026
We want every person to be able to use thehealthstoreturkey.com, and we are working to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the standard recognised under the European Accessibility Act and the UK Equality Act 2010.
This statement reflects the site as it stands today. It is deliberately honest about the places we have not yet reached AA, because the people who rely on assistive technology deserve clear information, not a marketing claim.
What we have done
Across the site you will find:
- Keyboard navigation, every link, button, and form control can be reached and operated with a keyboard alone
- Skip-to-content link, screen reader and keyboard users can jump straight to the main content of each page
- Descriptive page structure, headings, landmarks, and lists are marked up so assistive technology can navigate them
- Language attribute set, each page declares its language so screen readers use the correct pronunciation for English, German, or Turkish
- Reduced-motion respected, animations and parallax effects pause when a visitor's device requests reduced motion
- Plain English, we write at a Year 9 reading level and explain medical terms in everyday language
Where we currently fall short
An internal audit in May 2026 found the issues below. Some have already been fixed in this release; the rest have a target date and an owner.
| Issue | What it means in practice | Status |
|---|---|---|
| Brand green did not have enough contrast on white buttons | Some "Get a quote" style buttons were hard to read for people with low vision | Resolved: June 2026 (this release) |
| Some buttons did not show a clear outline when navigated by keyboard | Keyboard users could lose track of where they were on the page | Resolved: June 2026 (this release) |
| FAQ accordions and the mobile menu did not announce open or closed state | Screen reader users could not tell whether a section had expanded | Resolved: June 2026 (this release) |
| BMI calculator form labels were not properly linked to their inputs | Screen reader users could hear an instruction but not know which field it belonged to | Resolved: June 2026 (this release) |
| Decorative hero images were announced as content | Screen readers read out filenames for images that carried no information | Resolved: June 2026 (this release) |
| The reviews carousel started moving on its own with no pause control | Visitors who need extra time to read could not stop it | Resolved: June 2026 (this release) |
| Some inline buttons were smaller than the 24×24 pixel minimum target size | People with motor difficulties found small controls hard to tap accurately | Target: August 2026 |
| We have not yet commissioned an independent accessibility audit | Our current assessment is internal, not third-party verified | Target: September 2026 |
Independent audit
We are scheduling an external WCAG 2.2 AA audit with a specialist agency and aim to have it completed by September 2026. Once the report is in our hands, we will reassess this statement against its findings and add any further issues, with target dates, to the table above.
If you find a problem
If something on this site does not work for you, please tell us. We treat every report as a priority and aim to reply within 5 working days, even if a full fix takes longer.
- Email: info@thehealthstoreturkey.com
- WhatsApp: +44 7733 596821
When you contact us, it helps if you can share the page URL, a short description of what went wrong, and the device, browser, or assistive technology you were using. None of that is required, though, write to us however suits you best.
If you are not satisfied with our response
We would always rather hear from you first so we can put something right. If we have not been able to resolve the issue, you can raise it with the relevant enforcement body.
- United Kingdom: the Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility requirements of the Equality Act 2010. You can find their contact details at equalityhumanrights.com.
- European Union: the European Accessibility Act is enforced by the market surveillance authority in each member state. A list of national authorities is maintained by the European Commission at ec.europa.eu/social/main.jsp?catId=1485.
About this statement
This statement was last reviewed on 5 June 2026. We will review it again no later than December 2026, or sooner if the independent audit is completed before then.