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Accessibility Statement

Last updated: 19 February 2026

Everyone deserves access to the information they need

At The Health Store Turkey, we believe that everyone should be able to use our website comfortably, regardless of ability or the technology they use. We are committed to making our site as accessible as possible and continuously improving the experience for all visitors.

Our accessibility standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These are internationally recognised standards that ensure web content is:

  • Perceivable, information and interface components are presented in ways that all users can perceive
  • Operable, navigation and interactive elements work for all users, including those using keyboards, screen readers, or other assistive technology
  • Understandable, content is written in clear, plain language and the site behaves in predictable ways
  • Robust, content works reliably across a wide range of devices, browsers, and assistive technologies

What we have done

To meet these standards, we have taken the following steps:

  • Semantic HTML, our site uses proper heading structures, landmark regions, and meaningful markup to help screen readers navigate content
  • Keyboard navigation, all interactive elements (links, buttons, forms) can be accessed and operated using a keyboard alone
  • Colour contrast, text and interactive elements meet WCAG AA contrast ratios against their backgrounds
  • Alt text for images, images include descriptive alternative text so screen reader users can understand visual content
  • Responsive design, the site is designed mobile-first and works across screen sizes, from mobile phones to large desktop monitors
  • Clear language, we write at an accessible reading level and avoid jargon without explanation
  • Focus indicators, visible focus styles are provided for keyboard users navigating the site
  • Form labels, all form fields have clear, associated labels

Browser and device support

Our website is tested on and designed to work with:

  • Browsers: Chrome, Firefox, Safari, Edge (current and one previous major version)
  • Devices: Desktop, tablet, and mobile (iOS and Android)
  • Screen readers: VoiceOver (macOS/iOS), NVDA (Windows), TalkBack (Android)

Known limitations

While we strive for full accessibility, there may be areas of the site that are not yet fully compliant. Known limitations include:

  • Third-party widgets, some embedded content (such as our chat widget and HubSpot forms) is provided by third-party services, and we have limited control over their accessibility. We encourage these providers to improve their accessibility and choose alternatives where possible.
  • PDF documents, if any downloadable documents are not fully accessible, please contact us and we will provide the information in an alternative format.
  • Older content, some legacy content may not yet meet our current standards. We are working through this and prioritising improvements.

Report an accessibility issue

If you experience any difficulty using our website, or if you find content that does not meet accessibility standards, we want to know about it. Your feedback helps us improve.

Please contact us with:

  • A description of the issue you encountered
  • The page URL where the issue occurred
  • The device, browser, and assistive technology you were using (if applicable)

Contact us:

  • Email: info@thehealthstoreturkey.com
  • WhatsApp: +44 7733 596821
  • Post: The Health Store (Turkey) Ltd, International House, 61 Mosley Street, Manchester, M2 3HZ

We aim to respond to accessibility reports within 5 working days and to resolve issues as quickly as possible.

Alternative formats

If you need information from our website in an alternative format, such as large print, audio, or a simplified version, please get in touch and we will do our best to accommodate your request.

Continuous improvement

Accessibility is not a one-off task. We regularly review our website, test with assistive technology, and make improvements. As web standards evolve and new best practices emerge, we will update our site accordingly.

This statement was last reviewed on 19 February 2026.

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